Shipping & Returns

Shipping

FREE SHIPPING:

Free Shipping over $100 applies to new orders shipping to the United States only (this includes the Virgin Islands, Puerto Rico, Hawaii and Alaska.) Qualifying orders will ship via USPS, UPS, or FedEx as selected by Kanga Care. Customer may chose to upgrade the carrier and shipping class at checkout, however, this will cancel the free shipping option. Some exclusion to the free shipping may apply and will be stated as so.

Free shipping may have additional limitations specific to a particular discount, sale or promotion. At that time the shipping conditions specific to that event will be listed with the event information and marketing materials.

Free shipping does not apply to exchanges/reshipping that were the result of the customer change of mind.

DOMESTIC:

All orders are shipped via USPS, UPS, or FedEx. Buyer may select their preferred method at check out.
Domestic orders totaling more than $100 ship free via USPS, UPS, or FedEx.
Orders ship daily, Monday through Friday, we are closed on the weekends. Most orders ship within 24 hours of receipt of order and payment. Orders placed after 3pm will ship the next business day. During holidays, sales, and new product launches the shipping times may increase, however, we take necessary steps during high volume times to maintain a speedy shipping.

INTERNATIONAL:

All orders are shipped via USPS International Priority, FedEx or UPS. If shipping charges do not calculate properly or free shipping is applied incorrectly, actual shipping charges will apply.
International orders totaling more than $100 are not eligible for free shipping. Free shipping promotions apply only to the United States unless otherwise stated so. For international purchases, customs and duty fees may be requested for payment upon delivery by the carrier service and are the buyer's responsibility. Kanga Care is not liable for any additional charges incurred. If an order is returned to Kanga Care due to a refusal to pay customs and duty fees, the return shipping cost and original shipping cost will be deducted from the refund.

INSURANCE:

Kanga Care is not responsible for items lost or damaged in transit. We will guarantee all insured packages. If your package has been lost or damaged, and you purchased insurance for your package, we will reship new product at no additional charge. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable.

Returns & Exchanges

We are sorry your purchase may have not worked out for a variety of reasons, or you may need an exchange. Please review our return policy:

Item/s must have been purchased directly from www.kangacare.com.
Products purchased on clearance, as seconds, or marked as "all sales final" are not eligible to return.
Product should be new, unopened, in its original packaging.
Return Request Confirmation should be approved before items are sent in.
Item/s must be returned to us unused and unwashed. Due to the nature of Kanga Care diapering products, we absolutely cannot refund/exchange items that have been used and/or washed.
If you are returning a defective product (with authorization), the item/s must be clean, and dry before they are sent back to us. For safety reasons, we can not handle items that are soiled, smelly or wet.
Products purchased with free items must be returned complete with free items.
Jellycat products are an all sales final product due the restrictions set forth by the vendor contract and nature of the plushie product.

REFUNDS & STORE CREDIT

Orders that are returned for a refund should be accompanied by the original packing slip or proof of purchase from the www.kangacare.com website.
Return shipping costs are the responsibility of the consumer.
Refunds will be made in the same form of payment used to make the purchase.
10% restocking fee is applied to order that were shipped for free
If a partial return drops the original purchase price under $100 (free shipping level) the cost of original shipping will be deducted from the refund.
Postage is non-refundable.
No returns after 90 days.
Refunds that have been financed through Sezzle will be refunded via Sezzle less a 7% fee.
Store Credit is issued through the use of gift cards when a refund to the original source of payment is unavailable.

EXCHANGES

We offer exchanges for any product in our catalog. Please initiate a return to send back your new, unused, unwashed, product in its original packaging in resell-able condition. Items must be accompanied by the original packing slip or any proof of purchase from Kanga Care.

RMA :: How to use the Return Center to return your NEW, UNUSED product for a store credit, refund or exchange

If you have a brand new, unopened, unwashed, unworn, still in packaging item and you would like to return it, please follow these steps:

Initiating an RMA:

Click here to go to our Returns Center.
Use your order number and email address then click the button to start your return.
Select which item(s) you would like to return from the order you entered by clicking on the slider button next to the product's picture.
From the ACTION dropdown menu, select from the following: Store Credit, Exchange or Refund.
From the Reason dropdown menu, tell us why you're returning your item(s).
Want to leave a note for us? You can do that in the next spot labeled "Customer Notes".
Submit your RMA.
We will be in contact with you shortly! Please do not mail in any product until hearing back from us. Doing so may result in missing product.

Be on the lookout for an email from us! You will get an automatic email once you submit your RMA request and another email once we review your request.

MANUFACTURING DEFECTS

For defective products, we will assess and correct the defect if at all possible with the original item. If the original item is unable to be fixed, we will exchange or replace faulty or defective products with an exact product, color and size. When your original item is no longer available, it will be replaced with a comparable item of your choice. If you believe you received a product with a manufacturing defect, please be prepared to send in the product so that we can correct the problem immediately. Because we have no control over how our products are used, we do not cover leaks, offensive odors, buildup, fading, color bleeding, normal wear and tear or stains. As soon as we receive your returned package, your refund will be processed or your exchanged or replacement items will be sent out within 5-10 business days unless otherwise discussed.

We reserve the right to refuse any return if it is not in any condition to be resold, has been washed, contains smell of essential oils/perfume, smoke, etc. or that have been soiled. Items sent back to us that fall beyond our return/exchange policy will not be sent back unless you make arrangements for us to ship it back to you at your own expense. You will be notified by mail or email of the status of your return.

PAYMENT OPTIONS:

Credit Card (Visa, MasterCard, American Express, Discover)
PayPal (Credit Card, PayPal fund, instant withdrawal - we do not accept Paypal eChecks)
Amazon Pay
Apple Pay
Shop Pay
Google Pay
Cash - In Store
Sezzle (What is Sezzle?)
Klarna (What is Klarna?)

SALES TAX:

Merchandise bought and/or received in Colorado is by law subject to Colorado Sales Tax.

PROMOTIONS DISCOUNTS & SALES:

Exclusions apply to all posted coupons, codes, automatic discounts, promotions and sales. Excluded items include Jellycat Stuffed Animals, which may not be included in any discount or sale per manufacture guidelines unless the SKU has been discontinued. Other excluded products may include new releases, deemed as products that have been launched in the previous 180 days, limited edition, licensed, any 3rd party vendor brands that have guidelines against sales and discounts, and products that are already discounted, on clearance or sold at a discount rate via bundles.

Promotional Gift Cards

Promotional gift cards hold no cash value and expire 90-180 days from the date issued, unless otherwise stated. Promotional gift cards added to the shopping cart during a promotional event expire 180 days from the date issued. Promotional gift cards issued for product reviews expire 90 days the date issued.